The full value of automation is realized only when technology works in concert with the people who guide and interpret it.

Artificial intelligence continues to capture our attention for its mind-boggling pace of advancement. Just take a look at what's happened since the launch of ChatGPT, which lit a fire across the ...

Most telecom companies still treat order-to-cash (O2C) like a back-office assembly line, resulting in fragile launches, billing mistakes and customer churn that could have been avoided. What if we ...