As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

The classic one-line definition of Knowledge Management was offered up by Tom Davenport early on (Davenport, 1994): “Knowledge Management is the process of capturing, distributing, and effectively ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

Any kind of IT system that stores and retrieves knowledge for the purpose of improving understanding, collaboration, and process alignment is a knowledge management system. You can use knowledge ...

This article was co-written with Leila Dige. As the amount of knowledge generated within organizations continues to rise, firms must implement systems that make it easy for employees to find the ...

The new IAEA publication Knowledge Management and its Implementation in Nuclear Organizations provides concrete guidance on how to strengthen the nuclear knowledge management process in Member States.

Finding a profitable niche for biotechnology within health care and agriculture is tricky enough if you are the CEO of a large, well-established, and well-funded company, but spare a thought for the ...