Enterprise AI teams are hitting a wall — not because their models can't reason, but because the workflows underneath them were never built for agents. Tasks fail, handoffs break, and the problem ...

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents to execute business processes without human interfaces. Salesforce is ...

Customer service platforms are undergoing a fundamental shift as AI moves from a supporting role into the core of how interactions are managed, routed and resolved. Salesforce has positioned its ...

‘There’s an amazing opportunity for those types of partners to help with the delivery of all of this innovation to our customers,’ Tyler Carlson, Salesforce senior vice president and head of product ...